Angry abou a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? This American retailing company was founded in 1883 in Ohio and is the second largest U.S. general retailer based on revenue. A Fortune 100 company, Kroger has over 2,424 stores around the world and maintains its markets in 31 states. Its employees are represented by bargaining agreements and are known to deliver excellent services to their customers. Currently, it holds a 34.8% excellent customer service rating. A major airline based in the United States, Southwest Airlines is recognized as the largest low-cost carrier in the world. It is headquartered in Dallas, Texas and has over 46,000 employees as of August 2012. This airline company was established in 1967 but only adopted its current name in 1971. It has scheduled flights in over 89 destinations in the United States and one in Puerto Rico. Currently, it holds a 34.8% excellent customer service rating.
People love Apple products, but even a great product needs to be backed up by great customer service. “Apple and AppleCare put the consumer first, and train their employees how to greet and help their customers,” says Nancy Friedman, president of Telephone Doctor Customer Service Training. “Companies spends thousands of marketing dollars trying to convince us to buy their products, but if customer contact is not handled just right in a store, at a call center, or on the web by customer service representative, all that money is wasted.” Apple gets it just right. That urban myth about Nordstrom taking back a pillow that they hadn’t even sold is more than just an old wives’ tale—it happens to be the truth. Nordstrom’s generous return policy is based upon a willingness to treat customers fairly and with respect. It is the hallmark of their great reputation for customer service, and one of the reasons why shoppers remain loyal to them, year after year. “The single greatest way a company can distinguish itself from its competition is by the level of service it offers and the higher level of service you offer, the more successful you will be,” says Friedman, who lists Nordstrom among her personal top ten companies with best customer service. These are 13 other stores with good return policies.
Going the extra mile will not only result in an indebted and happy customer, it can also go a long way in terms of keeping yourself on their radar for future business. A three year old named Lily Robinson wrote a letter to Sainsbury’s, a UK grocery store, a letter asking why ‘tiger bread was called tiger bread and not giraffe bread?’. To Lily’s surprise, Chris King, the customer service manager of Sainsbury’s responded with “I think renaming it to giraffe bread is a brilliant idea!”. Several months later, the bread was renamed to giraffe bread.
Only 20% of companies were able to answer the email in full upon first reply (Tweet this!), and the best in class companies all scored 100% for first contact resolution, meaning that all questions were answered in full. Whether there is a single question or several questions within an email, good customer service is about answering your customers in full. Otherwise, you risk annoying them! When asked “What are the most frustrating aspects of poor customer service?” 47% of customers cite having to contact a company multiple times for the same reason, making it their biggest frustration. If you cannot answer all questions, respond with the questions you can answer and then include a note that you will follow up on them with regards to any outstanding issues.
Get customer service number for all firms! This website focuses on providing fast access to info about any big firm client support department, with a lot of additional information, like phone contacts, email, live chat addresses and so on. Read extra details about Customer service phone number.